top of page

Privacy Policy

1. Purpose of Collecting Personal Information

We collect your personal information to:

  • Manage your bookings and provide the services you request.

  • Process payments securely and handle any necessary refunds.

  • Respond to your inquiries and resolve any complaints or issues.

  • Send you marketing and promotional materials with your consent.

  • Comply with legal obligations and resolve any disputes.

2. Types of Personal Information We Collect

To provide you with the best service possible, we may collect the following personal information:

  • Contact Information: Your name, phone number, and email address.

  • Payment Information: Credit card details and transaction records (processed securely by a third-party payment processor).

  • Service Information: The type of service you request, appointment details (date, time, etc.).

  • Optional Information: Any additional information you provide to personalize your experience.

3. How We Use Your Personal Information

Your personal information is used solely for the purposes described above and will not be used for any other purpose without your consent.

4. Retention and Disposal of Personal Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements. Once the retention period expires, we will securely dispose of your information.

  • Booking and Payment Records: Retained for 7 years, as required by Canadian tax laws.

  • Customer Inquiries and Complaints: Retained for 1 year.

  • Marketing and Promotional Data: Retained until you withdraw consent.

5. Sharing Your Personal Information with Third Parties

We will not share your personal information with third parties unless:

  • You have explicitly consented to such sharing.

  • It is required by law.

  • It is necessary to fulfill our services (e.g., sharing with payment processors).

6. Security Measures

We take the security of your personal information seriously and implement the following measures:

  • SSL Encryption: Your personal data is encrypted during transmission using SSL (Secure Sockets Layer).

  • Firewalls and Antivirus Software: To protect against unauthorized access to our systems.

  • Access Control: Only authorized personnel are allowed to access your personal information.

7. Your Rights Regarding Personal Information

Under Canadian privacy laws, you have the following rights:

  • Access: You can request to view the personal information we hold about you.

  • Correction: You can request that we update or correct any inaccurate or incomplete information.

  • Deletion: You can request the deletion of your personal information, subject to legal retention requirements.

  • Withdrawal of Consent: You can opt-out of receiving marketing communications at any time.

To exercise these rights, please contact us at everskinlab@gmail.com or call 778-903-5135. We will process your request in compliance with applicable privacy laws.

8. Cookies and Tracking Technologies

We may use cookies to enhance your experience on our website and optimize our services. Cookies are small files stored on your device that help us analyze website traffic and personalize your experience. You can disable cookies through your browser settings, though this may affect the functionality of certain features on our website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to comply with legal requirements or internal policy changes. Any changes will be posted on our website, and significant updates will be communicated to you directly, if necessary.

10. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us:

11. Effective Date

This Privacy Policy is effective as of May 12, 2025.

bottom of page